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Incident

Users report macOS ChatGPT app stuck on 'Work' or 'Codex' selection screen

A bug in the new ChatGPT macOS app forces users to choose between 'Work' and 'Codex' accounts, with no option to access personal chats. Affected users are locked out on desktop, though the web version works normally. The issue was reported on July 13, 2026.

4 engagement·1 source·Mon, Jul 13, 2026, 10:58 AM
A Reddit user reported that after downloading the new ChatGPT macOS app and logging in, a window appears requiring selection between 'Work' and 'Codex' accounts. There is no option to access a regular personal account. Uninstalling the old app version did not resolve the issue, leaving the user completely locked out on desktop. The web version continues to work fine with the same login credentials. The post has low engagement (4) and no official response from OpenAI has been noted.

Entities

OpenAI(company)ChatGPT macOS app(tool)

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